Shipping Policy

Last updated: July 2026

Thank you for shopping at Waydoo Spain. This Shipping Policy explains how orders placed through Waydoo Spain are processed, shipped, and delivered.

1. Shipping zones

We currently ship only within Spanish territory. Shipping is available to:

• Mainland Spain
• Balearic Islands
• Canary Islands (subject to availability and shipping restrictions)

If your address is not available during checkout, you can contact us at hola@waydoospain.com.

2. Order processing

Orders are usually prepared within 1 to 3 business days after payment confirmation. This timeframe may be longer during:

• Product launches
• Periods of high demand
• Stock replenishment

Orders are not prepared on weekends or holidays. Waydoo Spain reserves the right to delay or cancel an order when it is necessary to verify payment or shipping information.

3. Delivery methods and timeframes

Estimated timeframes once the order has shipped are:

Destination	Estimated timeframe
Mainland Spain	2–8 business days
Balearic Islands	3–10 business days
Canary Islands	Subject to availability

These timeframes are estimates and may be affected by logistical or weather incidents or by the carrier. Products that include lithium batteries may require special transport and different delivery timeframes.

4. Shipping costs

Shipping costs are calculated automatically during checkout based on:

• Destination
• Weight and dimensions of the order
• Product type
• Shipping method

Certain promotions may offer free or discounted shipping.

5. Customs and taxes

Shipments within Spain are not subject to import customs duties. For shipments to the Canary Islands, corresponding tax conditions may apply.

6. Order tracking

Once your order has shipped, you will receive an email with the tracking number. Carrier information may take between 24 and 72 hours to update.

7. Delivery responsibility

Waydoo Spain is responsible for the order until it is delivered to the customer or to a person authorized to receive it. The customer must check the condition of the package upon delivery. If visible damage is observed, it should be reported to the carrier and to us as soon as possible.

8. Shipping address

It is the customer's responsibility to provide a complete and correct delivery address. If the address provided is incorrect:

• The shipment may be delayed.
• New shipping costs may apply.
• The order may be returned.

Waydoo Spain is not responsible for delays caused by incorrect addresses provided by the customer.

9. Delivery issues

If your order is delayed or appears to be lost:

• Contact the carrier first.
• If the problem continues, email us at hola@waydoospain.com with your order number.

We will do everything possible to help resolve the issue.

10. Rejected orders

If an order is rejected or cannot be delivered due to an incorrect address, repeated absence of the recipient, or failure to collect the package, the order may be returned to Waydoo Spain. Costs incurred by a new shipment may be borne by the customer.

11. Shipping restrictions

Some products containing lithium batteries or other electronic components may be subject to shipping restrictions or require special shipping methods. Waydoo Spain reserves the right to modify the shipping method when necessary to comply with current regulations.

12. Contact

If you have any questions related to a shipment, you can contact us at hola@waydoospain.com.