Waydoo Limited Warranty

Waydoo offers a limited warranty on all products sold. The terms and conditions set forth on this page apply only to products sold on our official website. Under Waydoo's limited warranty policies, Waydoo guarantees the original purchaser during the warranty period that the product will be free from defects in materials and workmanship under normal use conditions. The warranty period is TWO (2) YEARS for specific parts and begins from the date you received the Waydoo products. Repair or replacement of parts under this warranty does not extend the warranty beyond its original expiration date. See Appendix I for the specific coverage period of each part. If you cannot provide a receipt or other valid proof of purchase, the warranty period start date will be considered the shipping date of the Waydoo product, unless otherwise indicated by Waydoo.

How do I get after-sales service?

If a product does not function as guaranteed during the warranty period, you can obtain after-sales service by contacting a local authorized dealer or Waydoo After-Sales Support. The email address for after-sales service is support@waydoo.com.

If you request to send your product to Waydoo for further inspection or repair, you must follow Waydoo's service processes:

1) Fill out and submit a Warranty Claim Form. Provide as many photos and videos as possible to help the After-Sales Service team accurately assess your request.

2) Once your request is received, the After-Sales Service team will contact you by email to provide troubleshooting instructions or request additional information.

3) The After-Sales Service team will respond to you by email with instructions on the next steps based on their findings.

Waydoo may not provide after-sales service in some regions. The after-sales policy may vary from one region to another. Charges may apply for services not covered by this Limited Warranty. For specific information about your location, contact Waydoo or your local authorized dealers.

What should I do before requesting warranty service?

• Follow the Waydoo service process;
• Accept that Waydoo will not be responsible for the loss or disclosure of any data, including confidential information, private information, or personal data contained in the returned product;
• Provide Waydoo with sufficient and secure access to your product so that Waydoo can provide the necessary service;
• Remove all functional parts, additional parts, modifications, altered parts, and accessories not covered by the warranty;
• Ensure that the product or part is free of any legal restrictions that prevent its replacement;
• If you are not the owner of the product or part, obtain the owner's authorization for Waydoo to provide warranty service.

To obtain warranty service, you must first contact Waydoo and describe the problem in as much detail as possible. Waydoo will attempt to diagnose and resolve your issue by phone, email, or online chat. Waydoo may instruct you to disassemble and install certain components.

If your issue cannot be resolved by phone, email, online chat, or software updates, you may be asked to deliver the product to Waydoo or a local authorized service center for inspection. Waydoo will arrange repair or replacement service free of charge* if the issue is covered by the Limited Warranty.

*The customer is responsible for all shipping costs.

Product and parts replacement

When after-sales service involves the replacement of a product or part, the replacement item will become your property and the replaced item will become the property of Waydoo. Only unaltered Waydoo products and parts are eligible for replacement.

Replacement products or parts may not be new but will be in good working condition and at least functionally equivalent to the product or part they replace. The replacement product or part will be covered for the remaining time of the original product warranty and will be assigned a new serial number.

Use of personal contact information and data

If you receive service under this policy, you authorize Waydoo to store, use, and process your contact information, including name, phone numbers, address, and email. You agree and understand that it is necessary for Waydoo to collect, process, and use your data to provide the service under this policy. We may contact you to assess your satisfaction with our service or to notify you of any product recalls or safety issues. To achieve these objectives, you authorize Waydoo to transfer your information to any country where we operate and to provide it to entities acting on our behalf. We may also disclose your information when required by law.

What is not covered by Waydoo's Limited Warranty Policy?

This policy does not cover the following:

• Damage caused by collision, physical impact, or fire resulting from factors unrelated to manufacturing, including, but not limited to, user error.
• Damage caused by unauthorized modifications or disassembly not in accordance with official instructions or manuals.
• Damage caused by incorrect installation, improper use, or operation not in accordance with official instructions or manuals.
• Damage caused by an unauthorized service provider.
• Damage caused by unauthorized modifications to circuits and by incompatibility or misuse of the battery and charger.
• Damage caused by activities that did not follow official instructions or manuals.
• Damage caused by use in adverse weather conditions (e.g., strong winds, rain, sand/dust storms, direct sunlight, etc.)
• Damage caused by use in an unsafe or inappropriate environment (e.g., water depth less than 1.2 m, water with many stones, algae, and wildlife, etc.)
• Damage caused by using the product with a weight exceeding its maximum load (100 kg).
• Damage caused by forced operation when components have aged or are damaged.
• Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
• Damage caused by using the device with a depleted or defective battery.
• Loss or damage to your data due to an unauthorized product.
• Failure or damage caused by third-party products, including those Waydoo may provide or integrate into the Waydoo product at your request.
• Damage caused by incorrect product setup or installation.
• Products or parts with altered serial numbers or from which the serial number has been removed.

Disclaimer

• Limited Warranty policies may vary depending on the product, the problematic part, or the country of purchase.
• You can send the defective product(s) back to Waydoo or an authorized Waydoo service center. Waydoo will examine the returned product(s) to identify the issue. If the problem qualifies for service under this Limited Warranty policy, Waydoo will cover the cost of repair or replacement. The customer is responsible for all shipping costs.
• If Waydoo determines that the issue is not covered by this Limited Warranty policy, you must request paid repair service. Waydoo will not begin repairs until you accept the repair cost estimated by Waydoo. If you do not agree with the repair cost, Waydoo may return the product(s) to you, with you bearing the return shipping costs.
• Waydoo does not offer a global warranty; customers can only obtain warranty service at a designated Waydoo service center in the region where they purchased the product. However, depending on parts availability, customers may obtain interregional repair service for an additional fee.
• The customer is responsible for losses caused by providing an incorrect or invalid delivery address or by refusing to sign for the delivery.
• If you wish to send the product back to Waydoo via international shipping, you must obtain Waydoo's consent and bear customs duties, taxes, customs clearance, and other costs incurred in the process.
• If the product is severely damaged by factors unrelated to manufacturing, including but not limited to collision or physical impact, its performance may be severely affected and beyond repair. In such cases, Waydoo will not provide repair service.
• Before sending your product for repair, remove any decorations and personalized accessories. Waydoo will not be responsible for any damage or loss that may occur to such decorations and personalized accessories.
• To ensure your legal rights, verify that the product is intact (check for any damage during transportation) at the time of signing. If the product has any defects, notify Waydoo within twenty-four (24) hours of receipt; otherwise, the signed product will be considered intact and fully functional. (According to the transportation claims procedure, damages or defects caused by transportation must be reported to Waydoo or an authorized Waydoo service center. Claims made after the deadline will not be accepted.)
• Waydoo reserves the right to update this policy. Check the official Waydoo website for the most recent version.

Limitation of Liability

Upon receiving the service, Waydoo is responsible for the loss or damage of your product only while it is in Waydoo's possession or in transit, if Waydoo is responsible for the transportation.

Waydoo is not responsible for the loss or disclosure of any data, including confidential information, private information, or personal data contained in a product.

In no event, and without prejudice to the failure of the essential purpose of any remedy provided herein, shall Waydoo, its affiliates, suppliers, distributors, or service providers be liable for any of the following, even if advised of their possibility and regardless of whether the claim is based on contract, warranty, negligence, strict liability, or other theory of liability: 1) third-party claims against you for damages; 2) loss, damage, or disclosure of your data; 3) special, incidental, punitive, indirect, or consequential damages, including but not limited to loss of profits, business revenue, goodwill, or anticipated savings. In no event shall the total liability of Waydoo, its affiliates, suppliers, distributors, or service providers for damages of any kind exceed the amount of actual direct damages, not exceeding the amount paid for the product.
The above limitation does not apply to damages for bodily injury (including death), damage to real property, or damage to tangible personal property for which Waydoo is legally responsible.

Since some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusion may not apply to you.

Your other rights

This Limited Warranty gives you additional and specific legal rights. You may have other rights under the applicable laws of your state or jurisdiction. You may also have other rights under a written agreement with Waydoo. Nothing in this Limited Warranty affects your legal rights, including consumer rights under laws or regulations governing the sale of consumer products that cannot be waived or limited by agreement.

For technical support or related inquiries, email support@waydoo.com or contact local authorized dealers.

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