Refund Policy

Last updated: July 2026

At Waydoo Spain we want you to be satisfied with your purchase. If you need to return a product, this policy explains the applicable procedure, in accordance with Spanish and European consumer protection regulations.

1. 30-day return window

Waydoo Spain allows you to voluntarily request the return of a product within 30 calendar days of receiving it. To qualify for this commercial policy:

• The product must be in the same condition in which it was received.
• It must be returned with its original packaging.
• It must include all its accessories, manuals, and components.
• The order number or proof of purchase must be provided.

Products showing damage, missing parts, or signs of use may be subject to a reduced refund or, where the conditions of this voluntary policy are not met, to the return being rejected, without prejudice to the consumer's legal rights.

2. Right of withdrawal

For online purchases, the consumer has 14 calendar days from receipt of the order to notify their decision to withdraw from the purchase, without needing to state a reason. Once withdrawal has been communicated, the product must be returned within the following 14 calendar days.

The consumer may examine the product in a manner similar to how they could in a physical store. However, they will be liable for any decrease in value caused by handling beyond what is necessary to establish its nature, characteristics, and functioning.

3. Non-returnable products

Outside of the legal rights of withdrawal and warranty, we generally will not accept returns of:

• Products used in the water or subjected to use beyond what is necessary to check them.
• Items damaged by incorrect use, impacts, accidents, or lack of maintenance.
• Products missing essential parts or components.
• Personalized products or those manufactured to customer specifications, where legally applicable.

Promotions, clearances, or discounts do not remove the consumer's legal rights.

4. Return shipping costs

Return shipping costs will be borne by the customer when the return is due to a change of mind or the exercise of the right of withdrawal. Waydoo Spain will cover reasonable return shipping costs when:

• The product arrived damaged.
• The product is defective.
• The wrong item was shipped.

The customer must follow the instructions provided by Waydoo Spain and use a tracked shipping service. Due to lithium batteries, some products may require a special carrier or packaging.

5. Refunds

Once the product has been received and inspected, we will inform the customer of the refund approval. The amount will be refunded using the same payment method used for the purchase, unless expressly agreed otherwise.

Estimated timelines:

• Inspection: 3 to 5 business days.
• Refund processing: 5 to 10 business days, depending on the payment provider.

In the case of legal withdrawal, the standard delivery costs originally paid will also be refunded. The additional cost of a more expensive shipping option voluntarily chosen by the customer will not be refunded.

6. Exchanges

We currently handle exchanges as a return plus a new order. To request a different model or product, the customer must initiate the return of the original item and place a new order once the request has been approved.

7. Damaged or defective products

If your order arrives damaged, incomplete, or shows a possible defect, please contact us as soon as possible at hola@waydoospain.com. The message should include:

• Order number.
• Photos or videos of the product and packaging.
• A brief description of the issue.

After reviewing the case, we will manage the appropriate solution, which may consist of repair, replacement, price reduction, or refund, as applicable. We recommend reporting visible shipping damage within the first 48 hours, although this timeframe does not limit the consumer's legal rights.

8. Warranty

Waydoo products are covered by the applicable legal warranty and, where applicable, by the commercial warranty offered by the manufacturer. Warranty claims are handled independently of returns due to withdrawal and may require evidence, technical diagnosis, repair, or replacement of the product or any of its components. Full terms are available in our Warranty Policy.

9. How to request a return

To start a return, email us at hola@waydoospain.com with the subject: "Return Request – Order No. [NUMBER]". Include:

• Order number.
• Product(s) you wish to return.
• Reason for the return.
• Photos, when necessary.

Our team will let you know the steps to follow and the correct return address. Products should not be sent without prior authorization.

10. Returns from territories with special conditions

For returns from the Canary Islands, Balearic Islands, Ceuta, or Melilla, additional tax, logistical, or shipping requirements may apply. Unless the return is due to an error by Waydoo Spain or a defective product, the customer will bear:

• Return shipping costs.
• Any associated fees or handling charges.

When the issue is Waydoo Spain's responsibility, we will cover the corresponding reasonable costs.